Privacy Policy

Last Updated: April 13, 2025

Introduction

Coadvocate.ai ("we," "our," or "us") is committed to protecting your privacy and the sensitive information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Given the sensitive nature of coparenting communications and legal situations, we take extraordinary measures to ensure your data is protected. This Privacy Policy is designed to comply with applicable privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

Information We Collect

Personal Information

We may collect the following categories of personal information:

Identifiers: Name, email address, phone number, IP address, and account login credentials.
Customer Records: Billing information and payment details.
Protected Classifications: Information about your family status and legal arrangements.
Commercial Information: Services purchased or considered.
Internet Activity: Browsing history, search history, and information regarding your interaction with our website.
Geolocation Data: General location information.
Professional Information: Occupation and professional affiliations (particularly for attorneys, judges, and therapists).
Inferences: Information used to create a profile reflecting your preferences and characteristics.

Sensitive Personal Information

Due to the nature of our services, we may collect sensitive personal information, including:

Information about minor children (such as names, ages, and schedules)
Details of legal arrangements (such as parenting plans and court orders)
Communication history with coparents
Information about high-conflict topics and situations

How We Collect Information

We collect information in the following ways:

Directly from you: When you create an account, subscribe to our mailing list, or use our services.
Automatically: When you visit our website or use our application, through cookies and similar technologies.
From third parties: With your consent, we may receive information from legal professionals, courts, or other authorized parties.

How We Use Your Information

We use your personal information for the following purposes:

To provide, maintain, and improve our services
To process and complete transactions
To send you service-related communications
To respond to your inquiries and provide customer support
To analyze usage patterns and improve user experience
To protect against fraudulent, unauthorized, or illegal activity
To comply with legal obligations

Specific Uses of Sensitive Information

We use sensitive information only for the specific purposes for which it was provided:

To analyze communication tone and conflict levels
To identify potentially inflammatory content
To provide key point summaries of communications
To help craft responses that reduce conflict
To provide guidance on reasonable norms and expectations
To understand context based on parenting plans and prior communications

Disclosure of Your Information

We may disclose your personal information to the following categories of third parties:

Service Providers: Companies that help us provide our services (such as cloud storage providers, payment processors, and email service providers).
Legal Professionals: With your explicit consent, we may share information with attorneys, judges, or mediators involved in your case.
Legal Requirements: We may disclose information in response to a court order, subpoena, or legal process.

We do not sell or share your personal information with third parties for their direct marketing purposes without your consent.

Your Privacy Rights

Rights for California Residents

Under the CCPA and CPRA, California residents have the following rights:

Right to Know: You have the right to request information about the personal information we collect, use, and disclose.
Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.
Right to Correct: You have the right to request correction of inaccurate personal information.
Right to Opt-Out: You have the right to opt-out of the sale or sharing of your personal information.
Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of your sensitive personal information.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

How to Exercise Your Rights

To exercise your privacy rights, please submit a request by:

Emailing us at privacy@coadvocate.ai
Visiting our website at coadvocate.ai/privacy-request

We will respond to your request within 45 days. We may need to verify your identity before processing your request.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or disclosure. These measures include:

Encryption of sensitive data
Regular security assessments
Access controls and authentication procedures
Staff training on data protection
Secure data storage and transmission

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Children's Privacy

Our services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information as soon as possible.

While our service may process information about children as provided by parents or legal guardians in the context of coparenting communications, we do so only with appropriate consent and in compliance with applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: privacy@coadvocate.ai
Address: [Your Business Address]
Phone: [Your Business Phone]

Additional Information for California Residents

Notice of Collection

At or before the point of collection, we inform California residents of the categories of personal information to be collected and the purposes for which the information will be used.

Notice of Financial Incentive

We do not offer financial incentives or price or service differences in exchange for the retention or sale of personal information.

Authorized Agent

California residents may use an authorized agent to submit requests on their behalf. We may require the authorized agent to provide proof of your written permission and may also require you to verify your identity directly with us.

Retention of Personal Information

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Accessibility

We are committed to ensuring this Privacy Policy is accessible to individuals with disabilities. If you encounter any difficulty accessing this Privacy Policy, please contact us at accessibility@coadvocate.ai.

This Privacy Policy was last updated on April 13, 2025.